Frequently Asked Questions

QUESTIONS ABOUT SERVICE AVAILABILITY
  • Is high speed internet service available to me?

    Chances are it is. You can find out by completing out our High Speed Internet Comparison form.
  • Why do you want my address?

    Your address is used to check service availability for your location. View our privacy policy here.
QUESTIONS ABOUT THE ORDERING PROCESS
  • What happens after I order?

    Your order is transmitted directly to the service provider. You will receive confirmation including your order number with the provider and instructions on any further actions required on your part. In some cases you will need to contact the provider and reference your order number to arrange for installation. If you ordered online - and not by phone - you will receive this information and instructions in an e-mail. Please note that it can often take a few hours for your order to register in the service provider's system. If you call right away they may not have your order number on file.
  • When will payment be required? Do I need a credit card to place an order?

    Most of the time, a credit card is not required and the service provider bills you directly. In some cases a credit card number is required. If you do not want to use your credit card online, you can order by phone.
QUESTIONS AFTER YOU'VE PLACED AN ORDER
  • I placed an order for high speed internet service. What happens now?

    Your order is transmitted directly to the service provider. You will receive confirmation including your order number with the provider and instructions on any further actions required on your part. In some cases you will need to contact the provider and reference your order number to arrange for installation. If you ordered online - and not by phone - you will receive this information and instructions in an e-mail. Please note that it can often take a few hours for your order to register in the service provider's system. If you call right away they may not have your order number on file. If this happens, do not place another order with the provider. Instead call the provider back after a few hours. Your order number is connected to the special pricing and incentive offers that we advertise on our site. If we can't track your order, you may not get the offered deal or incentive.
  • I placed a duplicate order. Will I get charged twice?

    No. Duplicate orders are removed from the system. You can always change or cancel an order.
  • I want to change or cancel my order. Can I?

    Yes, of course. You can always change or cancel an order. Since orders are transmitted to the service provider, you may need to cancel or make changes directly with them. You are given instructions on how to contact them with your order confirmation.
  • I called the service provider directly and they say they don't offer the deal shown on your site. Why?

    In many cases we have special arrangements with service providers to promote their high speed internet product and are given special pricing or incentives that come directly from the provider. Often these plans are not available by contacting the provider directly. Other times, we offer incentives ourselves or in conjunction with our technology partners. In these cases the incentive - such as a gift card or rebate - comes directly from us and not the provider. This is why it is important to keep your original order number. If we can't track your order, you may not get the offered deal or incentive.
  • I called the service provider with the order number I received and they said they don't have it. Why?

    It can often take a few hours for your order to register in the service provider's system. If you call right away they may not have your order number on file. If this happens, do not place another order with the provider. Instead call the provider back after a few hours. Your order number is connected to the special pricing and incentive offers that we advertise on our site. If we can't track your order, you may not get the offered deal or incentive.
QUESTIONS ABOUT GIFT CARDS, REBATES OR SPECIAL OFFERS
  • I was supposed to receive a gift card, rebate or other incentive to place an order through your site. When will I get it?

    Each offer has it's own requirements that are outlined at the time of ordering. Generally speaking, there is a requirement that your service be installed and active for 30 days before any gift card, rebate or incentive is sent out. For this reason, it can take 6 to 8 weeks for gift cards or other incentives to be sent out.
  • I called the service provider directly and they said they don't offer the deal, gift card or incentive shown on your site. Why?

    In many cases we have special arrangements with service providers to promote their high speed internet product and are given special pricing or incentives that come directly from the provider. Often these plans are not available by contacting the provider directly. Other times, we offer incentives ourselves or in conjunction with our technology partners. In these cases the incentive - such as a gift card or rebate - comes directly from us and not the provider. This is why it is important to keep your original order number. If we can't track your order, you may not get the offered deal or incentive.
QUESTIONS ABOUT INSTALLATION AND EQUIPMENT
  • When will my high speed internet service be installed? Or When will I get the self installation kit?

    When you placed your order, you should have received confirmation including your order number with the provider and instructions on any further actions required on your part. In some cases you will need to contact the provider and reference your order number to arrange for installation. Other times installation kits are sent out directly or the provider contacts you. Please reference your confirmation information for further instructions.
QUESTIONS ABOUT US AND OUR WEBSITE
  • Who are you ? How can I contact you?

    This site and the High Speed Internet Deals family of sites are owned and operated by showtheplanet inc. Our contact information can be found here.