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About EarthLink Internet

EarthLink is a value-added internet service provider offering premium email, web hosting, privacy & data security products, and internet services through their "Hyperlink" branded internet to more than 1 million customers. Their coverage carries across the United States; providing internet access to almost any location. They offer dial-up, DSL, and fiber-optic internet through a nationwide network of top tier internet service providers (ISP's).

EarthLink Internet was acquired by Windstream in 2017. In 2019 EarthLink was purchased by Dallas-based private equity firm; Trive Capital. They are headquartered in Atlanta, GA and operate nationwide.

Features of their internet access services include:

  • EarthLink fiber internet plans offer download speeds up to 1 Gbps (1,000 Mbps).
  • No teaser rates or bundle requirements: Pricing does not increase after 12 months.
  • Unlimited data with all plans and no speed throttling. (That means no data caps or slowed down capacity)
  • All-in-one home network WiFi featuring EarthLink Protect Security, Voice Recognition & Controls & Built-in Bluetooth Speaker.
  • Security by EarthLink Secure Powered by Norton 360 and LifeLock.
  • Access to Earthlink Webmail and EarthLink email accounts.
  • Several contract options for HyperLink internet plans; with prices as low as $39.95/mo before taxes.
  • EarthLink Digital Marketing Solutions.
  • Internet service installation between 5-10 business days.
  • EarthLink's HyperLink plans offer download speeds up to 100 Mbps.
  • Exceptional customer service help & support, for additional information or questions you may have is available on most devices via: Online self-help support on their website, live online chat, and 24/7 customer phone support.

History

EarthLink Internet was founded in 1994 by Sky Dayton. After several frustrating experiences with ISP's, he set out to create an ISP with a company change of focus toward customer service and the internet users experience. This focus is critical to EarthLink's roots and continues to be the company's stated focus. Keeping processes simple, safe and secure has allowed the company to expand, providing internet access across the nation. By offering a wide variety of products and services for your internet plan, EarthLink internet increases connectivity, and protection for all users at any location; whether it be a residential business, or at home. EarthLink estimates that it currently serves over 1 million customers.

Map Coverage

EarthLink provides service across most of the USA covering more than 50% availability to households across various towns and cities. Through partnerships with tier-one telecom companies, EarthLink has been actively growing their network to increase their coverage area & download speeds, while offering service at a predictable and affordable price. Their internet service coverage is still expanding so depending on your location the services available may vary. EarthLink covers most states in the east, central, and southern united states, as well as some western states; totaling 31 in all. Availability for EarthLink Internet includes areas of: Alabama, Arkansas, California, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Wisconsin. If their HyperLink service is not yet available in your location, EarthLink may provide other internet access plans depending on their availability in your area.

EarthLink Internet Plan Speeds

There are several different download speeds and price points, which vary by connection type and location. In more remote areas or smaller centers serviceable by a DSL connection, EarthLink Hyperlink 12 Mbps DSL, 15 Mbps DSL or even a 24 Mbps DSL plan may be available, while in larger communities; rates of 80 Mbps, 100 Mbps or even 200 Mbps may be available. In larger metro areas with more developed fiber internet infrastructure, EarthLink's HyperLink 1,000 Mbps Fiber Internet (1 Gbps) may be available. Like the EarthLink DSL plans, Earthlink's 1,000 Mbps fiber plans do not have data caps. In fact, EarthLink was one of first ISP's to offer unlimited data with no data cap restrictions, for a flat monthly rate. With fast internet speeds available and no data caps, Earthlink Internet is suitable for a modern connected household running multiple devices. Faster connections and unlimited data allow multiple devices to upload & download files, music & video streaming in HD, and online gaming. Keep in mind that with faster download speeds comes a higher monthly price.

Charges and Fees

When making a decision about any internet plan, it's important to understand the contract details. This may include information about any charges associated with the options that they are considering. EarthLink plans have up-front fees associated with a starting a new plan. Mandatory fees associated with your new internet plan may include: site installation fees as well as an additional equipment fee for the modem. Unless a self install option is available installation costs include a one-time Professional Installation Fee of $69.95. For the equipment fees, customers have the option to pay modem rental fees of $6.95 per month, or the option to pay a one-time fee of $74.95 for purchase of the modem equipment. A contract with EarthLink typically has a minimum time-frame of 1 year. If the customer decides to terminate their contract prior to this, they must pay early termination fees of up to $200. EarthLink offers no data cap restrictions or data limit at no additional cost. EarthLink does not offer introductory teaser rates, but instead offers a flat rate pricing strategy through the full term of the agreement. Keeping all of the above in mind, EarthLink is considered one of the most affordable providers. With a wide variety of plans at different price points, there's pricing and speeds to fit various budgets. Again, always remember to read and search through contract agreement details and information regarding the data services provided in your plan for anything you may not have noticed at first glance.

Additional Services

Residential

EarthLink internet plans not only provide a reliable connection with no data caps, but also offers a range of other services. With the purchase of a plan, EarthLink offers internet users an email service, which allows people to have up to 8 email addresses. Additionally, users can have up to 10 anonymous email addresses; all of which have virus and spam protection. They also have a web-browser portal, which gives people the option to customize their browser to suit their own needs. EarthLink internet allows customers self installation of dial up access to their computer. To make customer service as simple and accessible as possible, EarthLink offers customers the ability to make changes to billing & contact info via the MyAccount portal; with additional support available online or over the phone. In 2020, EarthLink internet was rated the #1 best internet provider in customer satisfaction based on customer reviews. When you subscribe for an service from EarthLink, the company also bundles these additional services as a part of your package, which you can access on any device, anywhere with WiFi. Aside from internet, EarthLink also has a home phone service called myVoice. However, EarthLink does not offer TV service.

Business

In addition to residential services, EarthLink offers a Digital Marketing Solutions service, which is geared towards small businesses. This tool allows businesses to review and easily customize Website Design, Branding, and Reputation Management. Other small business resources include:

  • Registering a Domain Name for Your Website
  • Improving Search Results
  • Website Layout
  • Logo Design
  • Business Card Concepts
  • Reputation Management: Online Reviews and Social Media Activity
  • Website Security
  • Online Fax Services
  • Business Email Address with up to 50 Email Accounts

Aside from Digital Marketing Solutions, every EarthLink Business Internet customer receives EarthLink Presence. This gives free business listings, to keep your directory accurate and up to date with mainstream search engines and business directories, such as: Google and Yelp. This a useful tool to help small businesses increase their online presence. Lastly, beyond these additional services, EarthLink values the privacy and security of all customers and has a partnership with Norton 360 and LifeLock to ensure that neither of these are breached while using EarthLink internet.

EarthLink competitors include other DSL or fiber internet companies like CenturyLink, AT&T, Cox Communications, and Verizon, as well as some cable companies like Spectrum and Xfinity. It's worth noting that while competitors like Xfinity may offer plans with faster 2,000 Mbps fiber internet speed in some areas, their plans include a data limit which may not be suitable for some customers. Rural customers may also find that a satellite plan, or wireless data plan may offer internet speeds that are better than or comparable to wired internet services.

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