Sparklight Internet Deals, Plans and Prices

Sparklight Internet Consumer Tips

Sparklight offers a self installation kit, along with a cable modem self installation video; which means no additional installation fee. If a service call is ever required it is free unless there is wiring or equipment that requires maintenance or replacement. Service calls require $45 fee, or are included with Service Guard for $5 per month added to your internet plan. There is no charge to make changes to your internet services other than the cost of the service or plan upgrades. If the account is being terminated with Sparklight and the modem, router or other equipment isn't owned; a convenience fee of $45 for returns may be charged. Deposits made prior to the end of the billing cycle are non-refundable. Sparklight also has a 30-day money back guarantee.

Sparklight uses an industry-wide standard called Internet Protocol Detail Record (IPDR) for customer usage metering. IPDR counts traffic measurements on a per-subscriber basis. To ensure accuracy, Sparklight gets audited by NetForecast regularly through doing different types of reference tests and regularly exceeds industry standards. Based on the internet plan, they then determines if users are above or below their limit with data usage allocation on data plans with a limit. Customers are then charged taxes and prices accordingly, or data rolls over to the following month. For 100GB of data it is $10, and stays at that price for each additional 100 GB added, up to $50. Alternatively, an unlimited data plan can be added to the billing cycle for the price of $40/mo. Customers who add the unlimited data options receive regular speeds until they use hit 5TB in data after which the tuner will automatically slow down downloads to a 10 Mbps download speed, and 1 Mbps upload speed.